Refund policy

Because [Gene-book] operates strictly as a curated travel storefront and affiliate platform, we do not directly process bookings, payments, or sales of travel services.

All reservations, payments, cancellations, and refund requests are handled directly by our trusted third-party travel partners and providers (such as Booking.com, IHG Hotels & Resorts, airlines, and tour operators) through whom you complete your final transaction.

If you need to modify, cancel, or request a refund for a booking, please refer to the specific terms and conditions provided in your confirmation email by the respective travel provider, or contact their customer support team directly.